Terms of sale

1. General

These terms govern the contractual relationship between Irdae ("we", "us", "Irdae") and you (the "customer") for any order placed on irdae.com. By placing an order you accept these terms. Please read carefully before purchase.

These terms apply exclusively. Any conflicting customer terms only apply with our written agreement.

2. Contract formation

Product displays on irdae.com are an invitation to treat, not a binding offer. A binding contract is formed when we email you an order confirmation. We may decline orders without giving a reason.

3. Prices & payment

All prices include VAT where applicable. Shipping is shown at checkout. We accept:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay, Google Pay
• Klarna (split payment in 3 or 4)
• SEPA direct debit (EU)

Payment is debited at order confirmation, except for prescription frames where lens grinding starts on confirmation.

4. Prescriptions

For optical frames, you must provide a valid prescription. You confirm that the prescription is current (less than 2 years old) and accurate. Irdae is not a prescribing optometrist; we manufacture lenses to the script you provide.

You may upload a photo of your script — we transcribe it free. By doing so you consent to us processing the prescription data for lens manufacturing only.

Irdae reserves the right to refuse a prescription that contains incompatible parameters or exceeds our manufacturing range. In that case we contact you to discuss alternatives.

5. Delivery

Stocked frames ship within 1-3 working days. Prescription orders take 5 working days at the lens lab before dispatch. Engraved initials add 2 working days.

Transit times: 2-3 working days within France, 3-8 working days for the rest of EU, 6-10 working days for UK and Norway. Risk of loss passes to you when the carrier hands you the parcel.

See our shipping page for the full breakdown.

6. Right of withdrawal

You have 30 days from receipt to return an unworn frame for a full refund. Prescription frames are 14 days (we need to clear the lenses first). Engraved frames are personalised and exempt from withdrawal unless defective.

Refunds are issued within 14 days of return receipt, on the original payment method.

7. Warranty

Every Irdae frame carries a 2-year EU statutory warranty against manufacturing defects. On top, we offer lifetime repair: send a frame back any time and we fix or replace at cost (free in year 1).

The warranty does not cover damage from improper use, accidents, or normal wear (lens scratches from misuse, etc.).

8. Lifetime repair

We repair Irdae frames for life. Replacement parts (temples, hinges, pads) are stocked for at least 10 years per series. Year 1 repairs are free including return shipping. After year 1, at cost (typically €20—50), quoted before any work.

To start a repair, email contact@irdae.com with a photo and your order number.

9. Liability

We are liable without limitation for damage caused by intent or gross negligence, and for personal injury. For damage caused by ordinary negligence we are liable only for foreseeable, typical contractual damage.

These limits don't reduce statutory rights you have as a consumer.

10. Intellectual property

All content on irdae.com — including frame designs, drawings, text and photography — is owned by Irdae or licensed to us. Use without permission is not allowed.

11. Applicable law & jurisdiction

These terms are governed by French law. For consumers, mandatory consumer-protection rules of your country of residence remain unaffected. EU online dispute resolution: ec.europa.eu/consumers/odr.

12. Changes

We may update these terms. Significant changes will be notified. The version in force at the time of your order applies to that order.

13. Contact